FAQ

FAQ

Shipping, returns, and everything in between.

  • UK: £5 Standard / £6 Express (free over £125)
  • Europe: £18 International Tracked (free over £125)
  • USA: £20 International Standard (free over £125)
  • Canada: £20 International Tracked (free over £125)
  • Oceania (AU, NZ): £20 International Tracked / £40 Tracked Express (free over £125)
  • Rest of World: £20 International Tracked (free over £125)
  • UK: 2–4 working days Standard, Next Working Day Express (order before 2pm Mon–Fri)
  • Europe: 5–10 working days
  • USA: 5–10 business days
  • Canada: 7–14 business days
  • Oceania (AU, NZ): 10–15 working days Tracked Standard, 5–7 working days Tracked Express
  • Rest of World: 10–15 working days

Orders placed Friday–Sunday ship the following Monday (excluding bank holidays).

We ship from the UK, so what happens next depends on where your order is going.

  • UK: No customs charges.
  • USA, Canada, Australia, New Zealand and Rest of World: Duties and taxes are calculated at checkout. Whatever is shown in your total is paid to customs on your behalf, so you should not be asked for it again on delivery.
  • Europe, including Switzerland and Norway: Import VAT and duty are not charged at checkout. Depending on your country and the value of your order, your local carrier may charge them when it arrives, usually with a handling fee. These are set by your country’s customs authority, so we can’t predict or refund them; your local postal service can give an estimate before you order.

Returns: for the USA, Canada, Australia, New Zealand and Rest of World, the duties and taxes charged at checkout are not refundable once your order has shipped, and are not included in store credit. If your order is refunded before it ships, they are refunded in full.

All delivery times are estimates. While we ship promptly, we can’t guarantee exact arrival dates due to factors outside our control.

We accept returns within 30 days of delivery for store credit or exchange. To start a return:

  1. Log into your account at account.lastsevendays.com/orders.
  2. Select the order and click Request a return.
  3. Choose the items and provide a reason for your return.
  4. We’ll review and approve within 1 to 2 working days, then email you the return instructions and address.
  5. Ship the items back at your own cost using a tracked service.

Items must be unworn, unwashed, with all original tags and packaging intact. Return shipping is the customer’s responsibility unless the item is faulty or incorrect. If your item arrives faulty, email info@lastsevendays.com with your order number and photos and we’ll cover the return shipping.

We don’t issue cash refunds for change of mind, incorrect sizing, or unwanted items. You’ll receive store credit or an exchange instead. If your order arrives faulty or incorrect, email info@lastsevendays.com with your order number and photos and we’ll cover return shipping and make it right.