Shipping policy

Shipping Policy

All orders ship from the United Kingdom.

UK Shipping

  • Standard Delivery: £4.99 (2–4 working days) — Free over £100
  • Express Delivery: £5.99 (Next Working Day — order before 2pm, Mon–Fri)
  • Orders placed Fri–Sun ship the following Monday (excl. bank holidays).
  • Delivery times are estimates, not guaranteed. Pre-order items cannot ship Express.

Europe Shipping

  • Tracked Standard: £9.99 (5–10 working days) — Free over £100
  • Tracked Express: £15 (2–4 working days)
  • All international shipments are tracked. Pre-order cannot ship Express.
  • Customs: Product prices include applicable taxes, but import duties/VAT may apply on delivery. These are the customer's responsibility.

USA Shipping

  • Tracked Standard: £20 (5–10 business days) — Free over £100
  • Tracked Express: £30 (3–5 business days)
  • Duties & Taxes: Orders may be subject to import duties and taxes on delivery. These are the customer's responsibility and are set by US customs — we can't predict or refund them.
  • Shipping times may be longer for Alaska, Hawaii, US Territories, or APO/FPO/DPO (5–20 business days). No PO Boxes or Lockers.

Canada Shipping

  • Tracked Standard: £20 (7–14 business days) — Free over £100
  • Tracked Express: £30 (3–5 business days)
  • Customs: Orders may incur duties/taxes on delivery — these are the customer's responsibility.

Oceania (AU, NZ) Shipping

  • Tracked Standard: £30 (10–15 working days) — Free over £100
  • Tracked Express: £40 (5–7 working days)
  • Customs: Import duties/taxes may apply on delivery — customer's responsibility.

Rest of World Shipping

  • Tracked Standard: £20 (10–15 working days) — Free over £100
  • Tracked Express: £30 (5–7 working days)
  • No PO Boxes or Lockers. Import duties/taxes may apply, customer's responsibility. Addresses must be entered in English.

Pre-Order Items

Pre-order items cannot ship Express or Next Day. If your order is £150 / $200+, we ship in-stock items first and pre-orders separately when they arrive.

Delivery Times, Liability & Address Errors

Estimates and delays: All delivery times are estimates, not guaranteed. We are not responsible for delays caused by couriers, customs, weather, or any external disruptions.

Lost goods: All orders are shipped using tracked services. We are not responsible for goods lost in transit.

Incorrect addresses and returned packages: It is the customer's responsibility to ensure the delivery address is correct and complete.

Re-delivery fees: If a package is returned to us due to an incorrect address, incomplete details, or failure to collect the package, you will be responsible for the cost of re-shipping.

Refunds for refused or returned shipments: If you choose not to have the item re-sent, we will refund the cost of the goods only. The original shipping charges are non-refundable.

Want to estimate customs charges before ordering?

Check your country's official customs website or contact your local postal service. We are not able to calculate these charges on your behalf, but most national customs sites have a duty calculator based on item value and category.

Returns: see our Refund Policy.